Empathic listening...

Stephen Covey talks about empathic listening in his 7 Habits of Highly Effective People. He says one of the habit is seek first to understand than to be understood. Well, if that's true and it is, the best way to do that is to listen and empathic listening is the best listening we can do. Really hearing the thoughts and the feelings of another person, listening with both sides of your brain. And he says that the way to do this is to reflect the thoughts and the feelings back to the person for each statement that they make.

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